Returns Information

Returns Procedure

We are completely committed to your satisfaction, and want you to be happy with your purchase; however we understand that sometimes there is a need to return items. We offer a hassle free option for returns, simply contact us with your order number, name and address requesting uplift, we will then contact you to book a collection from your address, this is at no cost to you.

Once we have confirmed a convenient week day for collection, our couriers will call at your address between 8am and 5pm to pick up the order, it is then returned to us, once inspected to ensure that the goods have not been used and that they are in all the original packaging we will issue a refund.

Faulty/Damaged Items

Should you take delivery of a damaged order, please sign for it as damaged and contact us as soon as possible with your order number, we will make arrangements for a new complete order to be issued out to you with a collection note for the couriers. At the time the courier delivers the new order they will collect the damaged/faulty item(s) and return them to us. This process reduces the inconvenience to you by making sure that all exchanges are carried out on the same day, at the same time.

Clothing & Footwear

We understand that buying clothing and footwear over the internet can be difficult due to sizing issues etc, we offer a simple solution. Should you purchase an item of clothing or footwear from us and it is not a suitable fit contact us with your order number and the preferred size, we will then issue out a new order with the requested size and the couriers will collect the incorrect size at the same time as they deliver the new order, this is carried out at the same time on the same day to avoid inconvenience, there is no charge for the first exchange, however due to carriage charges further exchanges will be liable for a £5 carriage charge to cover costs.

Warranty

All products will be covered by a minimum of 12 months manufacturer warranty. If you have a product that you purchased from us and it fails through manufacturer defect, don't panic, simply contact us and provide your order number, we will then make arrangements for the item to be collected from you at home or your place of work.

You will need to ensure that the item is securely wrapped or boxed, any petrol machinery will need to have the fuel drained from the tank (our couriers will not collect any item that is not boxed or that still has fuel in the tank). Once collected and returned to us we will carry out any required repairs and have the item returned to you with minimal inconvenience and in a timely manner, under normal circumstances all warranty repairs are completed and returned within 7 days.

Should we collect an item and the fault is not covered by warranty, you will be notified of any repair costs and re-delivery costs before any work is undertaken. Any work covered by the warranty will be collected, repaired and returned to you at no charge.